Shipping & Returns

Every Wild Kind order is carefully packed and dispatched from Wollongong, NSW.

✧ Australian Shipping

Standard Shipping: $10 flat rate
Estimated delivery: 2–6 business days

Express Shipping: $15 flat rate
Estimated delivery: 1–3 business days

Free Standard Shipping: Available on Australian orders over $200

Orders are generally dispatched within 2–4 business days unless otherwise stated. You’ll receive tracking details by email once your order is on its way.

Delivery timeframes are estimates and may be longer during busy periods, public holidays or postal delays.

✧ International Shipping

Tracked international shipping rates are calculated at checkout.

International delivery generally takes 7–14 business days, although timeframes vary depending on the destination and customs processing.

Customers are responsible for any customs duties, taxes or import charges applied by their country. These charges are not included in the product price or shipping cost.

Some products may be unavailable for international delivery due to shipping restrictions.

✧ Returns

We want you to love your Wild Kind pieces. If you change your mind, eligible items can be returned within 14 days of delivery.

To be eligible for a change-of-mind return:

Items must be unworn, unused and in their original condition
Items must be returned in their original packaging
You must contact us within 14 days of delivery
Proof of purchase is required

Please contact us before sending your return so we can provide the correct return instructions.

✧ Returns Process

To request a return, please email us with:

Your full name
Order number
Item you would like to return
Reason for return

Please package your return securely and use a tracked postal service.

Wild Kind cannot be responsible for change-of-mind returns that are lost or damaged while being returned to us.

Once your return has been received, please allow 2–3 business days for it to be inspected and processed.

We reserve the right to decline a change-of-mind return if the item does not meet the return conditions outlined above.

✧ Change-of-Mind Exclusions

We cannot accept change-of-mind returns for:

Earrings, for hygiene reasons
Sale or clearance items
Gift cards
Custom or personalised items
Items that have been worn, used or damaged after delivery

These exclusions do not apply to items that are faulty, damaged or otherwise protected under Australian Consumer Law.

✧ Exchanges

If you would like to exchange an eligible item, please contact us within 14 days of delivery.

Exchanges are subject to availability.

Customers are responsible for return postage and the cost of sending the replacement item unless the original product is faulty or incorrect.

If your preferred replacement is unavailable, we may offer a refund or store credit in accordance with our returns policy.

✧ Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or incorrect, please contact us as soon as possible with your order number and clear photographs of the issue.

We may need to assess the item before determining the appropriate remedy.

If an item does not meet the consumer guarantees under Australian Consumer Law, you may be entitled to a repair, replacement or refund depending on the nature of the issue.

If the item is confirmed to be faulty, damaged or incorrectly supplied, Wild Kind will reimburse reasonable return postage costs where applicable.

Your rights under Australian Consumer Law are not affected by our change-of-mind return conditions.

✧ Return Shipping

Customers are responsible for return postage for change-of-mind returns and exchanges.

We strongly recommend using a tracked shipping service, as Wild Kind cannot be responsible for returned parcels that are lost in transit.

Original shipping charges are non-refundable for change-of-mind returns.

✧ Jewellery Care, Tarnishing & Wear

Wild Kind jewellery is designed to be worn and loved, but it should be treated with care.

Normal wear and tear, accidental damage or damage caused by misuse is not considered a manufacturing fault.

This may include damage caused by:

Pulling, bending or dropping jewellery
Showering or swimming while wearing jewellery
Exposure to salt water, chlorine or other chemicals
Perfume, moisturiser, hairspray and skincare products
Improper cleaning or storage

Some metals, particularly raw brass, may naturally develop a patina or change in appearance over time. This is a normal characteristic of the material and is not necessarily a fault.

Please refer to our Jewellery Care Guide for more information on caring for your Wild Kind pieces.

Nothing in this section affects your rights under Australian Consumer Law.

✧ Natural & Handmade Variations

Many Wild Kind pieces are handmade and feature natural gemstones, shells and other natural materials.

Variations in colour, pattern, texture, shape and finish are expected and are part of what makes each piece unique.

Your piece may therefore vary slightly from the product photography. These natural or handmade variations are not considered faults.

✧ Repairs

If your Wild Kind piece has been damaged outside of a manufacturing fault, please contact us with your order number and clear photographs of the item.

Where possible, we may be able to arrange a repair.

Repair availability and cost will depend on the piece, the type of damage and whether replacement components are available.

We will provide a quote before any paid repair work is undertaken.

Postage associated with non-fault repairs is the responsibility of the customer.